How do I book an appointment?
Booking an appointment with Massage by Lisa is easy! It is best to book online via the website. I do tend to be quite busy and cant always answer calls so please make sure you leave a message with your name and I will call you back as soon as I can. Please note that if you do not leave a message I will not return your call. You can also send me a text message. Let me know who you are and when you would like an appointment and I will let you know whats available.
Ive tried calling but there is no answer?
Im sorry! Please note that I am only one person and I am generally very busy. Im often massaging all day and if im not massaging im having a quick toilet or meal break! Please leave me a voicemail or send me a text if you would like a call back. Sometimes at the end of the day I find up to a dozen missed calls and i simply do not have time to call every single one back. So unless you leave a message your call will not be returned. Available appointments can be seen on the online booking. If you dont see any it means I am booked out.
How can I pay for my appointment?
Cash is preferred but I do have eftpos available also. In store afterpay is available. Minimum amount for afterpay is $55.
Can I buy a gift voucher?
Yes. Gift vouchers are available in clinic or can be purchased online and sent via email. To purchase a physical voucher in clinic please contact me to organise a time to pop in. For online gift vouchers please click here.
Do you offer health rebates?
Yes! Health rebates are available. Please note that I do not do instant claims in clinic. You will be given a receipt and can claim through your health fund.
Can I come straight from work to my appointment?
Yes and no. Most of the time this is fine. However if you are dirty, smelly, or sweaty please shower before your appointment. I am sure you wouldnt like to massage someone in this state and neither would I :)
Can I cancel my appointment?
Yes of course. I understand that things come up. Cancellations made within 2hours of your booked appointment or if you do not show up MAY incur a fee of 100% of your treatment fee. Cancellations made within 6hours MAY incur a 50% fee. Please understand that some days I am very busy and need to turn people away so it is upsetting when I then have other clients who do not show up or cancel right before their appointment.
Do I need to come early for my appointment?
No. Please dont arrive any more than 5-10mins before your booked time. If you are a new client you will receive a client form to fill out via text or email before the day of your appointment. Please ensure you fill this out otherwise you will lose appointment time on the day. If the door is open come on in. If the door is closed I may still be with another client or having a quick break.
What if I am running late for my appointment?
Please try and be on time for your appointment as your time may need to be cut short if you are late.
Can I bring my child to my appointment with me?
No sorry. While I do love meeting your children it can be distracting for both myself and you if your children are present. This will take away the full benefits of your treatment.
Can I return an item after I buy it?
No sorry. Please choose carefully as returns are only excepted if a product is faulty.
Can essential oils be ingested?
While the essential oils I stock are pure and natural, ingesting them can be potent if done incorrectly. Please speak with a doctor or aromatherapist for advice.
Are essential oils safe to use during pregnancy?
Most are. Essential oils can be very beneifical during pregnancy. If you have had trouble falling pregnant, are high risk or have had any complications it is advised not to use oils until after the first trimester but please speak to your doctor. Here is a list of oils that SHOULD NOT BE USED during pregnancy:
• Atlas Cedarwood (Cedrus atlantica)
• Clary Sage*
• German Chamomile (Chamomillia recutita)
• Juniper Berry
*Safe to use in the last few weeks of pregnancy and during labour if desired.
SAFE TO USE
• Black Pepper
• Clove Bud
• Lemon/ LIme
• Ylang Ylang
Muscle aches: Lavender, Ginger, Black Pepper, Roman Chamomile, Frankincense, Clove
Constipation:Lavender, Black Pepper, Orange, Mandarin
Indigestion: Roman Chamomile, Mandarin, Ginger, Orange, Black Pepper, Lime
Morning sicknes: Ginger, Lemon, Orange
Stress: Lavender, Ylang Ylang, Neroli, Sandalwood, Bergamot, Frankincense, Geranium
Uterine Tonic for labour preparation: Peppermint, Jasmine, Clary Sage, Clove, Palmarosa, Fennel, Nutmeg - Massage abdomen and lower back during last 2 to 3 weeks of pregnancy
Labour Pains and contractions: Lavender, Clary Sage, Black Pepper, Geranium, Marjoram, Clove, Nutmeg, Jasmine, Frankincense, Peppermint, Ginger Inhalation, Massage.