FAQS

How do I book an appointment?

Booking an appointment with Massage by Lisa is easy! It is best to book online via the website. I do tend to be quite busy and cant always answer calls so please make sure you leave a message with your name and I will call you back as soon as I can. Please note that if you do not leave a message I will not return your call. You can also send me a text message. Let me know who you are and when you would like an appointment and I will let you know whats available. 

How can I pay for my appointment?

Cash is preferred but I do have eftpos available also. In store afterpay is available. Minimum amount for afterpay is $55.

Can I buy a gift voucher?

Yes. Gift vouchers are available in clinic or can be purchased online and sent via email. To purchase a physical voucher in clinic please contact me to organise a time to pop in. For online gift vouchers please click here.

Do you offer health rebates?

Yes! Rebates are currently available for the following health funds. Please note that I do not do instant claims in clinic. You will be given a receipt and can claim through your health fund.

Medibank - ARGH - DOCTORS FUND - HCF - NIB - CBHS - BUPA

Can I come straight from work to my appointment?

Yes and no. Most of the time this is fine. However if you are dirty, smelly, or sweaty please shower before your appointment. I am sure you wouldnt like to massage someone in this state and neither would I :)

Can I cancel my appointment?

Yes of course. I understand that things come up. Cancellations made within 2hours of your booked appointment or if you do not show up MAY incur a fee of 100% of your treatment fee. Cancellations made within 6hours MAY incur a 50% fee. Please understand that some days I am very busy and need to turn people away so it is upsetting when I then have other clients who do not show up or cancel right before their appointment.

What if I am running late for my appointment?

Please try and be on time for your appointment as your time may need to be cut short if you are late.

Can I bring my child to my appointment with me?

No sorry. While I do love meeting your children it can be distracting for both myself and you if your children are present. This will take away the full benefits of your treatment.

How do I purchase essential oils or other products?

The new online shop is now open. Items can be purchased both online and in the clinic. If you would like to pop into the clinic to view any products please just let me know. I do not currently offer postage so once purchases are done online you can pop into the clinic and I will have your order ready for you. Afterpay is currently only available in clinic.

Can I return an item after I buy it?

No sorry. Please choose carefully as returns are only excepted if a product is faulty.

Can essential oils be ingested?

While the essential oils I stock are pure and natural, ingesting them can be potent if done incorrectly. Please speak with a doctor or aromatherapist for advice.

Are essential oils safe to use during pregnancy?

Most are. Essential oils can be very beneifical during pregnancy. If you have had trouble falling pregnant, are high risk or have had any complications it is advised not to use oils until after the first trimester but please speak to your doctor. Here is a list of oils that SHOULD NOT BE USED during pregnancy:

• Atlas Cedarwood (Cedrus atlantica)
• Basil
• Clary Sage*
• Eucalyptus
• Fennel*
• German Chamomile (Chamomillia recutita)
• Juniper Berry
• Marjoram*
• Myrrh
• Nutmeg*
• Peppermint*
• Rose*
• Rosemary
• Sage
• Spearmint
• Vetiver
• Wintergreen
• Yarrow
*Safe to use in the last few weeks of pregnancy and during labour if desired.

SAFE TO USE

Bergamot
• Black Pepper
• Clove Bud
• Frankincense
• Geranium
• Ginger
• Lavender
• Lemon/ LIme
• Orange
• Mandarin
• Neroli
• Sandalwood
• Ylang Ylang

Helpful oils:
Muscle aches: Lavender, Ginger, Black Pepper, Roman Chamomile, Frankincense, Clove
Constipation:Lavender, Black Pepper, Orange, Mandarin
Indigestion: Roman Chamomile, Mandarin, Ginger, Orange, Black Pepper, Lime
Morning sicknes: Ginger, Lemon, Orange
Stress: Lavender, Ylang Ylang, Neroli, Sandalwood, Bergamot, Frankincense, Geranium
Uterine Tonic for labour preparation: Peppermint, Jasmine, Clary Sage, Clove, Palmarosa, Fennel, Nutmeg - Massage abdomen and lower back during last 2 to 3 weeks of pregnancy
Labour Pains and contractions: Lavender, Clary Sage, Black Pepper, Geranium, Marjoram, Clove, Nutmeg, Jasmine, Frankincense, Peppermint, Ginger Inhalation, Massage.